The Two Rules Of Intelligent Problem Solving

"'What should we do about it?' is only asked by those who have not understood the problem." Thus spoke Alan Watts.  I'm not aware that Watts had any interest in management - he was a Zen buddhist and self-described "philosophical entertainer" - but in this case he put his finger on a very important organizational truth. If you have properly understood a problem, you already know what to do to solve it. That "what" may not be easy, may not even be possible, but it isn't hard to see. And yet in m...